behind the fence
1 July, 2005
I spent three and a half days without internet access this week. Monday morning the lamp on my dsl-modem was blinking like crazy and I couldn’t renew my IP-address. So I called support and they scratched their heads and told me that my dsl-modem seemed to work fine and they could not understand why on earth I had a problem.
On Tuesday support told me that up until Monday morning I had been hooked up to the wrong switch in the phone station and maybe the technician had messed something up when he moved me? “I’m going to put in a ticket about this” she said. So I waited and waited. I even climbed on a chair and got my old modem of the shelf just to test it and that didn’t work either.
Wednesday morning I got a sms from a technician saying that it should be working fine now. The lamp on my modem was still blinking and I had no access to the internet. By now I was beyond pissed off. So I called them again and now the guy in support told me that it was my firewall’s fault. “It’s worthless” he told me. Fine, I uninstalled it and tried again. Then I called him again and told him that it still wasn’t working. “Oh now I think I know what the problem is” he said. Everybody has been looking in the wrong place since you were moved. I’m putting in a ticket to get a technician to go look at the switch you’re on now.” *insert foul language from me*
Thursday my phone suddenly wasn’t working. I just hoped that meant that they were actually doing something right in the phone station and as it turns out they were. The lamp on the modem works and a technician calls. “You had a problem with your phone…… and your internet? Is it working now?” “Well you’re calling that phone now so yes, that works, and the lamp on my modem has stopped blinking so I guess that works too.” But apparently nothing can ever be easy. Once again I had internet all the way to my computer. Almost. The starting page told me to activate my account. I thought that fine, they have moved me so I’ll reactivate. But that didn’t work. The screen told me I was already activated at another switch. I had to call support two times to get it fixed, both times waiting in line for at least 20 min.
I am so demanding some kind of compensation for this! I am so angry. And I don’t blame support the most since they really tried. But the technician who f****d it up in the first place, I want his head!! Or I could just settle with money… *evil grin*